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Hi everyone. I spent the first part of this week at the SailPoint Navigate conference in Austin where I learned loads about identity and agentic AI, and I made a sponsored video with the EVP of products and CTO Chandra Gnanasambandam. If you're interested in having me moderate
Commentary
Disclosure: I was paid by SailPoint for moderation and video work at its Navigate conference. The company had no input into this commentary, which follows my editorial guidelines. I was in Austin this week at SailPoint Navigate learning a lot about the role of identity in agentic AI, and Austin
article
Imagine you're a manager who has a tough conversation with an employee coming up. You're not great at confrontation and you have to tell this person that they're not getting the promotion they've been angling for. How do you practice such a
Newsletters
Hi everyone. Can't believe it's fall and the leaves are starting to turn outside my office window already. I’d like to thank Akamai once again for supporting FastForward for the last four issues. If you're interested in advertising, please drop me a line
Commentary
But something is happening here And you don’t know what it is Do you, Mr. Jones ~ Bob Dylan, Ballad of a Thin Man This week, OpenAI and Meta released competing versions of a new kind of persistent agent for business. To work well, each needs sweeping access to your
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There is an expectation out there, due in large part to the hype around AI, that companies are rolling it out widely and seeing meaningful results. Yet research suggests that most organizations still struggle to scale AI projects beyond pockets of success. At a panel at HumanX in Amsterdam last
Profiles
When Glasswing Ventures' co-founder and managing partner Rudina Seseri appeared at a TechCrunch Early Stage event in Boston in 2024, she already recognized that AI was changing the way firms like hers invest, and what they looked for in a company. The old SaaS playbook was breaking down.
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Harness isn't just a company creating tools to help developers ship code faster and safer, it's also creating software itself, and AI coding is changing the way it thinks about product roadmaps as a concept. Jyoti Bansal, founder and CEO of the company, appeared recently on
Profiles
Adobe announced its new CEO earlier this month, Anil Chakravarthy, who came from the enterprise side of the house where he served as president of Adobe’s customer experience orchestration business. At the beginning of the summer, I spoke to Amit Ahuja, Adobe's SVP of CX products, to
Commentary
While the AI labs were sending out scary pronouncements and talking about slowing the pace of frontier development, Salesforce was holding its annual customer carnival in San Francisco this week, giving its customers a very different message. Benioff and friends weren’t there to discuss how AI could potentially wipe
Newsletters
Hi everyone. I’d like to thank Akamai once again for supporting FastForward for the month of September. If you're interested in advertising, please drop me a line at ads@fastforward.blog. If you like what you see, please share this week’s edition with a friend, and
Profiles
Visa faces a monumental battle when it comes to fighting fraud, and the volume it deals with is staggering. The company handled 257.5 billion transactions and processed more than $14 trillion in payments last year. AI is only exacerbating the problem by giving scammers more sophisticated ways to fool