For many enterprises, agentic AI remains a lot of talk and not much action, which is ironic, given that agents are supposed to act on our behalf. Perhaps the problem is that we lack a clear, simple framework for understanding the different AI technologies. Liberty Mutual CIO Monica Caldas offered
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Craig Flower, CIO at customer support platform Zendesk, came on board in 2023, a year to the day after OpenAI released ChatGPT. It was a pivotal time for the organization as it tried to figure out how to incorporate generative AI into operations and products. At the same time, the
Commentary
A year ago this week, I started my journey at boldstart. I had spent the previous decade at TechCrunch covering enterprise technology, but over time I had begun to grow restless. As I started to look outwardly for a new challenge, I landed on boldstart, but it was not by
Salesforce CEO Marc Benioff appeared on the Logan Bartlett podcast last week and made headlines when he said he had been able to reduce his human customer service team from 9000 to around 5000 this year. He credited the job cuts to AI agents replacing those human workers. Benioff, ever
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This week, HubSpot is holding its 13th annual Inbound customer conference, and it’s a time for the company to look back on its journey from a startup focused on the notion of inbound marketing for small- and medium-sized businesses to a full-service $25 billion public company. HubSpot helped define
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As companies rush breathlessly forward to understand and incorporate AI into their organizations, they are often held back by legacy tech. I was thinking about this recently when I saw the news that AOL is ending its dial-up service at the end of September. It's the end of
Over the last year we have seen the emergence of the Model Context Protocol (MCP) from Anthropic and Agent2Agent (A2A) from Google, providing a way for agents to communicate with one another. This week, Solo.io released the Agentgateway to the Linux Foundation as a way to enforce policies as
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As CTO at Dell, John Roese has spent much of his time with an eye on the future, looking at how Dell can expand its markets. But about a year ago, he stepped into a second job as chief AI officer, a role that’s firmly rooted in the present.
Commentary
If you were trying to read the AI tea leaves this week, you could be forgiven for having a hard time. There was no shortage of AI-related news and it was a series of increasingly mixed messages. As an example, we had OpenAI announcing $1 billion in revenue in July,
If data is central to AI, Databricks is certainly well positioned. The cloud data lakehouse company is built to manage, store and process copious amounts of structured and unstructured data. It has been on a roll in recent years, scoring billions of dollars and sky-high valuations, and on Tuesday it
Achin Bhowmik, chief technology officer at Starkey, spent 17 years at Intel before joining the Minnesota hearing aid maker in 2017. His specialty at Intel was ‘computational perception,’ a field he describes as the intersection of cognitive neuroscience and artificial intelligence. The idea was to figure out how humans perceive
Today’s AI coding tools enable just about anyone to develop applications. Of course, we’ve had this capability since the 1980s with early tools like HyperCard giving non-programmers the ability to build simple applications. But it was only over the last decade that low-code and no-code platforms began to