Every week we feature conversations with the CIOs, CTOs, CISOs and technology leaders shaping enterprise technology, along with founders and executives at startups building the tools they rely on.
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AI-backed agents hold the great promise of fundamentally changing how businesses interact with software. Yet people still have a hard time agreeing exactly what an agent is. For simplicity’s sake, I would call it AI-fueled software that can undertake a number of tasks autonomously. In the ideal agentic state,
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We’ve been hearing about “customer experience” for years and how intelligent use of technology can help deliver more personalized, engaging interactions. That’s always been the goal for every brand, but imagine starting with a blank slate, building something from the ground up with the freedom to design the
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Data has always had an enormous amount of importance in business, but with the rise of large language models, it’s become more valuable than ever. For a company like Qualtrics, which lives and dies by the data it collects on behalf of customers, keeping that data safe is the
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In theory, every consumer-facing business technology decision should be about improving the customer experience. When it comes to Sam’s Club, the members-only, discount food warehouse owned by Walmart, they wanted to find a way to improve the store exit experience using cameras, computer vision and AI. Prior to implementing
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Before joining Boston-based marketing automation platform Klaviyo as chief technology officer last September, Surabhi Gupta had already built a career rooted in data. She began her professional life as an engineer at Google, working on the search ranking team before becoming director of engineering at Airbnb and eventually SVP of
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As we move further along with AI in business, it’s clear that companies continue to struggle to use it effectively. As we noted in a recent article, the number of AI projects making it into production has been stubbornly stuck at 25% for months. Part of it is a
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Salesforce chief trust officer Brad Arkin has been a security executive for over a decade with stints as chief security officer at Adobe and chief security and trust officer at Cisco before joining Salesforce at the end of 2023. Arkin has seen the security role evolve along with his title.
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Palo Alto Networks, launched in 2005, went public in 2012 and today is a $124 billion company. Yet in spite of being a mature organization, it tries to organize itself in small groups, mini startups in a sense, an approach designed to operate with more agility and flexibility. Over time,
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With more than 300,000 employees and $4.4 trillion in assets under management, JPMorgan Chase operates on a scale few banks can match. Backed by a $17 billion technology budget, its tech group—comprised of over 60,000 professionals, including 44,000 developers—manages 6,000 applications and nearly
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When Akamai CIO Kate Prouty decided it was time to get her cloud infrastructure bills under control, she knew it would be a tough sell, especially for the engineers. The last thing engineers want to do is look under the hood to find savings. That’s her job. They just
Students often find it difficult to navigate the college experience, but what if we applied AI to help students, based on their own unique needs build a college experience that’s meaningful to them? Then, what if we took that same technology and applied it to life after college for
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In a recent ForwardThinking commentary, the AI Trust Imperative, I wrote about the importance of being able to believe the answers we are getting from AI tools. Lakshmi Hanspal, who is chief trust officer at DigiCert, says that trust is actually vital in every aspect of enterprise security. Hanspal, whose