Every week we feature conversations with the CIOs, CTOs, CISOs and technology leaders shaping enterprise technology, along with founders and executives at startups building the tools they rely on.
When your company’s primary business involves storing and managing data, and your customers include 751 of the Forbes Global 2000, it puts a lot of pressure on you to understand how to maximize the use of your platform and put data to work inside your organization. That’s the
Craig Flower, CIO at customer support platform Zendesk, came on board in 2023, a year to the day after OpenAI released ChatGPT. It was a pivotal time for the organization as it tried to figure out how to incorporate generative AI into operations and products. At the same time, the
This week, HubSpot is holding its 13th annual Inbound customer conference, and it’s a time for the company to look back on its journey from a startup focused on the notion of inbound marketing for small- and medium-sized businesses to a full-service $25 billion public company. HubSpot
As CTO at Dell, John Roese has spent much of his time with an eye on the future, looking at how Dell can expand its markets. But about a year ago, he stepped into a second job as chief AI officer, a role that’s firmly rooted in the present.
Achin Bhowmik, chief technology officer at Starkey, spent 17 years at Intel before joining the Minnesota hearing aid maker in 2017. His specialty at Intel was ‘computational perception,’ a field he describes as the intersection of cognitive neuroscience and artificial intelligence. The idea was to figure out how humans perceive
When Rani Johnson joined Workday 2.5 years ago as CIO, ChatGPT was just bursting onto the scene. She sensed the new technology was going to be significant and went to work to apply it operationally across the company. Early in her tenure, her predecessor, Sheri Rhodes, who moved on
Ericsson, the Swedish telecommunications company, has been around for almost 150 years, but that doesn’t mean it shies away from modernization. As a networking company, it uses AI to improve internal operations and enhance its wide array of networking products. And it didn’t just start using it when
AI-backed agents hold the great promise of fundamentally changing how businesses interact with software. Yet people still have a hard time agreeing exactly what an agent is. For simplicity’s sake, I would call it AI-fueled software that can undertake a number of tasks autonomously. In the ideal
We’ve been hearing about “customer experience” for years and how intelligent use of technology can help deliver more personalized, engaging interactions. That’s always been the goal for every brand, but imagine starting with a blank slate, building something from the ground up with the freedom to design the
Data has always had an enormous amount of importance in business, but with the rise of large language models, it’s become more valuable than ever. For a company like Qualtrics, which lives and dies by the data it collects on behalf of customers, keeping that data safe is the
In theory, every consumer-facing business technology decision should be about improving the customer experience. When it comes to Sam’s Club, the members-only, discount food warehouse owned by Walmart, they wanted to find a way to improve the store exit experience using cameras, computer vision and AI. Prior
Before joining Boston-based marketing automation platform Klaviyo as chief technology officer last September, Surabhi Gupta had already built a career rooted in data. She began her professional life as an engineer at Google, working on the search ranking team before becoming director of engineering at Airbnb and eventually SVP