Every week we feature conversations with the CIOs, CTOs, CISOs and technology leaders shaping enterprise technology, along with founders and executives at startups building the tools they rely on.
Profiles
In theory, every consumer-facing business technology decision should be about improving the customer experience. When it comes to Sam’s Club, the members-only, discount food warehouse owned by Walmart, they wanted to find a way to improve the store exit experience using cameras, computer vision and AI. Prior to implementing
Profiles
Before joining Boston-based marketing automation platform Klaviyo as chief technology officer last September, Surabhi Gupta had already built a career rooted in data. She began her professional life as an engineer at Google, working on the search ranking team before becoming director of engineering at Airbnb and eventually SVP of
Profiles
As we move further along with AI in business, it’s clear that companies continue to struggle to use it effectively. As we noted in a recent article, the number of AI projects making it into production has been stubbornly stuck at 25% for months. Part of it is a
Profiles
Salesforce chief trust officer Brad Arkin has been a security executive for over a decade with stints as chief security officer at Adobe and chief security and trust officer at Cisco before joining Salesforce at the end of 2023. Arkin has seen the security role evolve along with his title.
Profiles
Palo Alto Networks, launched in 2005, went public in 2012 and today is a $124 billion company. Yet in spite of being a mature organization, it tries to organize itself in small groups, mini startups in a sense, an approach designed to operate with more agility and flexibility. Over time,
Profiles
With more than 300,000 employees and $4.4 trillion in assets under management, JPMorgan Chase operates on a scale few banks can match. Backed by a $17 billion technology budget, its tech group—comprised of over 60,000 professionals, including 44,000 developers—manages 6,000 applications and nearly
Profiles
When Akamai CIO Kate Prouty decided it was time to get her cloud infrastructure bills under control, she knew it would be a tough sell, especially for the engineers. The last thing engineers want to do is look under the hood to find savings. That’s her job. They just
Profiles
Students often find it difficult to navigate the college experience, but what if we applied AI to help students, based on their own unique needs build a college experience that’s meaningful to them? Then, what if we took that same technology and applied it to life after college for
Profiles
In a recent ForwardThinking commentary, the AI Trust Imperative, I wrote about the importance of being able to believe the answers we are getting from AI tools. Lakshmi Hanspal, who is chief trust officer at DigiCert, says that trust is actually vital in every aspect of enterprise security. Hanspal, whose
Profiles
Capital One launched 30 years ago with what was an unusual approach at the time. Its goal was to harness data to gain deeper insights into its customers. Two decades later in 2012, the company began its cloud transformation journey at a time when many large organizations were holding back.
Drew Houston launched Dropbox in 2008 at TechCrunch Disrupt. When you’ve been running a company for 17 years, helping to guide it from early stage startup to public company, you start to see patterns repeating themselves, and he’s seeing that today in the excitement around AI. While he
Profiles
Snowflake is first and foremost a data platform, a place where companies can store, analyze and share data in the cloud. That puts the company in the right place at the right time as data has become central to building meaningful solutions on top of large language models, whether that