Ron Miller

How ServiceNow is preparing for an agent-driven enterprise future

We keep hearing how AI agents are going to dominate in the enterprise, but so far the hype has not matched the reality. In part, that’s because implementing AI agents is complex, and many companies are struggling to build them at scale. Enterprise software companies like ServiceNow have been

Blurred image suggesting fast movement in a tunnel

The whiplash-inducing pace of change

The whiplash-inducing pace of change This week it would have been easy to write my ForwardThinking commentary about DeepSeek, the new model from China that had everyone buzzing about its impact and speculating what it means. Find your favorite writer or thought leader and there was surely an opinion. But